Managing company resources is a fundamental function of any ERP system; however, managing field resources like worker activity, scheduling and dispatching work, routing and asset & equipment tracking is a specialized capability that adds tremendous benefit when integrated with Dynamics GP. As an integrated solution, it allows companies to go beyond operations and also address business processes in in sales, marketing, HR and other functions beyond the field service group.
Armed with mobile devices, your field personnel can deliver more valuable appointments with much greater efficiency and better customer satisfaction. By having complete two-way information including appointments, maps, work orders, document management, customer verification, time tracking and more, your field people have the tools that ensure their success at every job.
Scheduling the right resources and the right equipment at the right location is an ability your service managers can achieve with a complete field service solution. They can have complete access to customer information such as call status, call profitability, cost and billing, so they can make the right decisions at the right time. And by incorporating this information into Dynamics GP, financials become more meaningful and directly support improved business metrics.
For more information on field service solutions supported by Joesoftware, please review the pdf’s above or contact us today to discuss your needs and arrange a demonstration.