Dynamics 365 Field Service
Optimize field resources and service to improve productivity and efficiencies.
The right resources and approach in the field or wherever you do business.
Dynamics 365 Field Service will empower your organization to deliver exceptional customer experiences by leveraging built-in intelligence to detect and resolve issues without the customer even being aware.
Field service offers advanced scheduling and resource optimization to consistently dispatch the right technician with the right experience and resources to successfully resolve issues the first time, every time.
What Dynamics 365 Field Service can do for you
Increase employee productivity
Frontline employees can access an easy to use, smooth navigation to seamlessly complete work orders or create, update and review sub records.
Mobile app
Capture completed service tasks, such as monitoring cases, work order instructions, travel time and more, by using the Windows 10 supported field service mobile app on tablet or laptop devices.
Job efficiency
Embedded knowledge management helps frontline employees to resolve work orders, install assets, and have supporting content at their fingertips.
Microsoft Teams collaborations
Enable frontline employees, technicians, dispatchers and your back-office team to quickly collaborate on service work order issues using embedded chat.
Service optimization
Balance resource workloads, match skills to jobs, use AI for intelligent scheduling, and develop scheduling scenarios.
Service agreements
Ensure accurate billing rates for work and materials, enable the tracking of assets and warranties against assets, and track service level agreements.
Inventory management
Mobile access to inventory and parts information, adjust inventories in real-time, forecast material requirements, and achieve just-in-time ordering.
Proactive services
Predictive and pre-emptive field service intelligence with AI-drive insight dashboards providing out-of-the-box field service metrics.
Customer portal
Customers can track upcoming service appointments and view completed and open cases through a web portal, delivering a customer focused experience.
Joesoftware and Dynamics 365 Field Service can optimize your business.
Joesoftware and Dynamics 365 Field Service will help your business operate efficiently in any location. We will take the time to learn more about your service processes and how you operate in the field, and then we will customize this solution to you.