Are You Delivering Customer Service that Ensures Customer Loyalty?

If you are agonizing over how to capture customer information and have it following them as they are transferred between agents/departments, then you need to consider what system you have for collaboration and long term customer satisfaction.

Joesoftware Delivers Dynamics CRM Customer Service

Dynamics CRM Customer Service empowers customers through their choice of self-serve and assisted service options. It empowers agents to deliver fast, informed and effective solutions. In addition, CRM Customer Service seamlessly incorporates field solutions when there is a need for onsite help.  Dynamics CRM Service easily adapts to changing demand backed by service intelligence so businesses can deliver intent driven outcomes.  Some of the of the key capabilities of the Dynamics CRM Customer Service solution are:

  • Omni-channel which enables customer service engagement on the customers’ own terms across web, social media, chat, email, mobile and phone, including customer self-service and social care.
  • Self-Service Portal makes it easy for customers to solve issues on their own through a customizable online support that leverages organized, searchable knowledge bases to deliver real-time, consistent answers to service questions.
  • Agent Enablement empowers agents with a unified experience to deliver a fast, information rich customer response, while maintaining a personalized and effective standard of service.
  • Field Service delivers a world class, intelligent customer experience in the field while maximizing efficiency and minimizing costs.
  • Knowledge capabilities connect the right person with the right information at the right time, through unified knowledge resources that present a single source of truth.
  • Service Analytics identifies trends, anticipates opportunities and provides insight through dashboards, deep analytics and powerful data visualization capabilities.

For more information on Dynamics CRM Service solutions supported by Joesoftware, please contact us today to discuss your needs.