Microsoft Windows Update Creates GP Printing Issues

Dynamics GP Printing Black Boxes Instead of Images

Recently we were notified by Microsoft of an issue with Report Writer. The problem is that when you print in Dynamics GP, black boxes may appear instead of images. This is most likely affecting the company branding.

Details of this issue can be found in the Microsoft GP Community Post.

Microsoft has confirmed that the source of this issue, which is not limited to problems with GP, is a result of recent Windows updates. As most systems have the Windows update set as automatic, there is no real awareness as to why GP printing would suddenly have an issue.

The Microsoft GP group is working with the Windows group to better understand how their changes have impacted printing calls in Dynamics GP. There is optimism for a Windows fix shortly, but it is unclear at this time as to when or if that might be available.

The Temporary Solution

Although not optimal, there is a fix that should rectify any printing issues you might be experiencing with GP in the short term. What is required is:

  1. Roll the Windows update back on any workstations or servers involved in the printing process.
  2. Pause the Windows updates.

To help with this rollback process, we have produced a small guide: How to Uninstall a Windows Update.  

The Fix

Once Microsoft provides a fix to Windows, we will update this post.

Microsoft Dynamics GP 2016 Mainstream Support Ends July 13th, 2021

GP 2016 Tax and Year End Updates End Mid-July

Microsoft has announced the end of mainstream support for Dynamics GP 2016 and Dynamics GP R2. This is particularly important for customers who utilize payroll, as they will no longer receive tax table updates for GP 2016 versions after that date.  The following table is taken from the on the Microsoft Dynamics GP blog, which outlines the programs for Mainstream and Extended Support Phases.

What does this mean for you?

Regardless as to whether you have payroll or not, it is always
best to keep your version of Dynamics GP in the Mainstream Support Phase.
  Again, if you use GP payroll, you should plan to have an upgrade by July 2021, as it is possible that CRA may release updates at that time.  In past years, there have been a variety of mid-year provincial tax updates that are released typically in July.  Federal mid-year changes are much less common, but of course, we are in anything but typical this year.

If you are on GP 2010 or earlier, we definitely need to get you upgraded, as your solution will no longer even have Extended Support.  We recommend this never happens.

There will be a number of customer upgrades being completed between now and the end of 2021.  To ensure that you get on the schedule, you should reach out now to begin the discussion. We are here to help you make sure that your Dynamics GP is ready for the future.

How to Manage the 4 New CRA Payroll Codes in Dynamics GP

For the 2020 tax reporting year, CRA has introduced 4 new codes to the Other Information section of the T4 slip to accommodate the Canada Wage Subsidy (CEWS) , the Canada Emergency Response Benefit (CERB), and the Canada Emergency Student Benefit (CESB). In addition to reporting employment income in T4 box 14, all employers that paid income to an employee on a pay date that fell between March 15 and September 26 are required to complete this new reporting.


Start planning for a mid-Year CRA Tax Update Now

GP 2015 Tax and Year End Updates End Mid-April

Let’s face it, with the COVID-19 subsidy changes the federal government is making almost weekly, it is anyone’s guess as to whether there will be a mid-year tax update required for Dynamic GP.

If your company has a current version (2016 or newer), you will automatically be able to update the tax tables as soon as Microsoft releases them, which in the past has been early July.

However, if you’re running GP 2015 and Canadian payroll, any mid-year tax table updates will not be applicable. If you were planning to do the upgrade this year so you would be ready for December year-end, you may be in a challenging position if CRA does announce mid-year updates. We won’t know if the mid-year tax updates are happening until early June. [+]

Microsoft Increases Commitment to Dynamics GP with a New Lifecycle Policy

Microsoft has recently strengthened the long term commitment to Dynamics GP by announcing the new Modern Policy. What this means is that Microsoft will now release at least 3 times a year and provide any additional updates if needed. The Modern Policy offers continuous support and servicing, including bug fixes, new features and the latest tax updates.

So why should this matter to current GP customers? [+]